Greater El Monte Community Hospital's Exciting New Service:
The Patient Portal
The Patient Portal is a free online service that gives you 24/7 access
to information about your visit to Greater El Monte Community Hospital.
Your Patient Portal is a secure and convenient way to view:
- medications prescribed
- allergies identified
- immunizations given
- lab and diagnostic procedures performed
- other information related to your hospital or ER visit
You can also:
- discuss your hospital information with your physicians
- be more informed and prepared for planned follow-up care
If you need help with:
- setting up your Patient Portal
- access to your Patient Portal
- questions about your medical history prior to your hospital visit please
call our Medical Records department at 626-350-7912, M-F, 8am-4pm.
If you were a patient at Greater El Monte Community Hospital and did NOT
sign up for the Patient Portal and would like to, please do one of the
In-person: Come to GEMCH to fill out the Authorization form.
E-mail: Call Medical Records and request an Authorization form. E-mail the completed
form, along with photo ID to
Mail: Call Medical Records and request an Authorization form. Mail the completed
form with copy of photo ID.
If you have any questions about the Patient Portal that are not answered
below, please call Medical Records at 626-350-7912, M-F, 8am-4pm, or email us at
What is my Patient Portal?
Your Patient Portal is a free online service that gives you 24/7 access
to your health information.
Your Patient Portal is a secure and convenient way to:
- view information about your GEMCH visit
- view medications prescribed during your visit
- view allergies identified during your visit
- view immunizations given during your visit
- view lab and diagnostic procedures performed
- share your hospital information with your physicians
- be more informed and prepared for planned follow-up care
Why is using my Patient Portal important?
Using your Patient Portal can help you be more actively involved in your
health care. It can help you communicate with your physicians and make
more informed decisions about your care.
Am I eligible to sign up for my Patient Portal?
You are eligible if you are a patient of GEMCH with an inpatient stay,
outpatient visit, or ER visit on or after June 2, 2014.
Do I have to pay to access my Patient Portal?
No! The Patient Portal is a free service we offer to our patients.
Setup and Access
What do I need to set up and access my Patient Portal?
All you need is access to a computer, tablet, laptop, or Smartphone, an
Internet connection, and an email account.
Do I have to download anything on my computer?
No downloading or installing necessary! You can access your Patient Portal
from any computer, tablet, laptop, or Smartphone with an Internet connection.
What browsers are recommended for accessing my Patient Portal?
Your Patient Portal is compatible with most web browsers like Safari, Chrome,
Internet Explorer, and Firefox.
What devices can I use to access my Patient Portal?
You can access your Patient Portal on any device that has Internet access
such as computers, tablets, laptops, and Smartphones.
When can I sign in to my Patient Portal?
Anytime! Your Patient Portal is available 24 hours a day, 7 days a week.
Is information about my visit immediately available?
Information about your visit is available on your Patient Portal within
36 hours of your discharge from the hospital.
How do I access my information once I have set up my account?
After you have set up your account, go to the website
What if I want to access my health information from before June 2, 2014?
Please contact GEMCH's Medical Records Department at 626-350-7912. Their
office hours are M-F, 8am-4pm.
Will I receive emails after each admission to the hospital?
No. Once you receive your initial email inviting you to set up your Patient
Portal, you will not be sent an email with a new hospital admission.
After each admission to the hospital, a new summary of care document will
post to your Portal, but you will not receive an email notification.
Privacy and Security
Is my Patient Portal secure?
Your Patient Portal uses a secure, encrypted connection that meets the
highest industry standards. Your personal and medical information in your
Patient Portal is confidential.
Only you, or those you authorize, will be able to view the information
in your Patient Portal.
We will not share, sell, or lease your information.
Are you going to send me emails?
You will receive one email invitation to create your Patient Portal account.
Greater El Monte Community Hospital will not send you other emails unless
you opt-in to our email list.
Is my entire health history included in my Patient Portal?
No. Clinical information related to your inpatient stay, outpatient visit,
or ER visit at GEMCH will be included in your Patient Portal.
This information will be available to you beginning June 2, 2014.
Can I get my spouse or authorized representative access to my Patient Portal?
Yes! Anyone at least 18 years old can be your authorized representative.
Can my family/friends access the information on my Patient Portal?
Only those who you designate as an authorized representative will have
permission to view your Patient Portal.
Can I access health records for my family members?
It will depend on whether or not that family member gives authorization
for you to do so. It is possible to have multiple Patient Portals linked
to one email address. For more information, please contact our Medical
Records office at 626-350-7912, M-F, 8am-4pm.
Sharing Your Health Information with your Physicians
What should I do if I have questions about my medical information?
Please contact your physician for questions regarding your results and
all other health related questions.
Can I email my physician through my Patient Portal?
This feature is currently not available on the Patient Portal.
Can I use regular email to send my record to my physician's office?
Please do not email your records to your provider. Email is not a secure
means of transferring your health information.
The best way to provide information to your physician is to sign an Authorization
for Release of Health Information Form (available through our Medical
Records Department.) Contact Medical Records at 626-350-7912, M-F, 8am-4pm.
What if I have questions about my medical records?
If you have questions about your medical records, please call our Medical
Records Department at 626-350-7912, M-F,8am-4pm.
Who should I contact if I have trouble logging in or accessing my Patient Portal?
If you have trouble logging in or accessing your Patient Portal, please
call Medical Records at 626-350-7912, M-F, 8am-4pm.
What do I do if I forgot my User ID?
You can sign in with the email address you used when you registered for
the Patient Portal.
What do I do if I forgot my password?
Click on the "Forgot your user id or password" link on the sign in page.
At the prompt, provide your email address or user name. You will then
receive an email.
If I have a technical problem, or a non-urgent question that I don't see
answered above, how can I get help?
Please contact us for assistance:
Medical Records: 626-350-7912, M-F, 8am-4pm